Terms of Service

Last updated: August 20, 2026

1. Acceptance of These Terms

These Terms of Service (the "Terms") govern your use of the VaultedByU web application, website, and services (collectively, the "Service") provided by VaultedByU.
By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you do not agree, do not create an account or use the Service.
These Terms work alongside our Privacy Policy, which explains how we handle your information.

You must be at least 18 years old and legally able to enter into a binding agreement to create a VaultedByU account.
You are responsible for keeping your account credentials secure and for all activity that occurs under your account.
You agree to provide accurate information at registration and to keep it current.

VaultedByU offers Personal accounts for individuals and families, and Business accounts for organizations.
Personal accounts provide tools such as voice memories, a family tree, a document vault, a recipe book, and life stories.
Business accounts provide tools such as employee management, HR records, events planning, company announcements, and analytics.
Some features displayed in the app — including Legacy Access / beneficiary document retrieval, Family Sharing, Two-Factor Authentication, Email Notifications, and the Private Business Ownership Vault — are not yet available and are shown as "Coming Soon." They are not part of the Service you may use today, and these Terms do not grant access to them.

When you create a new account, you receive a single 36-hour free trial with access to the features of your chosen account type (Personal or Business).
The trial lasts exactly 36 hours from the time your account is created and is not pausable or extendable except through a manual, admin-approved exception.
One trial is available per email address. After your trial expires, you must choose a paid plan to continue using the Service. No payment is required to start a trial.

After (or instead of) the free trial, you may purchase a paid subscription. Personal plans (such as Keeper, Guardian, and Legacy) and Business plans (such as Plus Access, Premium Access, and Extended Access) are billed as recurring monthly subscriptions.
Prices are displayed in the app at the time you choose a plan. Payment is processed by Stripe, our third-party payment provider; VaultedByU does not store your full card number.
Recurring billing continues until you cancel. Plan limits (such as the number of records you may store) depend on the plan you select.

You retain ownership of the content you upload to your vault, including voice recordings, documents, photos, recipes, biographies, family-tree entries, employee records, HR records, events, and announcements.
You are solely responsible for the content you upload and for ensuring you have the rights to store and (where applicable) share it.
You grant VaultedByU the limited permission needed to host, store, display, and back up your content solely to operate the Service for you.

You agree not to use the Service to store, upload, or distribute content that is unlawful, infringes others' rights, or contains malware or other harmful code.
You agree not to attempt to access another user's or another organization's data, to reverse-engineer the Service, or to abuse or overload the platform.
VaultedByU may suspend or terminate access where we believe a violation of these Terms has occurred.

You are responsible for maintaining the security of your login credentials and for logging out of shared devices.
As a security feature, the Service automatically signs you out after 15 minutes of inactivity to help protect your vault on shared or unattended devices.
If you believe your account has been compromised, contact Client Services promptly.

You may cancel a recurring subscription at any time from the in-app subscription page. Cancellation stops future billing.
You may also close your account entirely, which cancels any active recurring billing as part of the account-deletion process.
Cancellations and refunds are described in detail in our Refund & Cancellation Policy.

You may delete your account at any time. Account deletion removes your vault records and cancels any active recurring subscription.
Deletion is permanent and cannot be undone. After deletion, the email address cannot be reused for a new account or trial without an admin-approved reset.
Details and a request form are available on the Account Deletion page.

You may export a copy of the heritage and business data stored in your account at any time from in-app Settings when the Data Export option is enabled.
Exporting your data does not modify or delete anything in your vault.

The Service is provided on an "as available" basis. We do not guarantee uninterrupted or error-free access and may modify, suspend, or discontinue features from time to time.
We may update these Terms as the Service evolves. When we make material changes, we will update the "Last updated" date and post the revised version here. Continued use after a change takes effect constitutes acceptance of the updated Terms.

The Service integrates with third parties such as Stripe (payment processing). These providers operate under their own terms and policies, and your use of them is also governed by their agreements.

To the maximum extent permitted by law, VaultedByU is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost data, lost profits, or lost heritage records arising from your use of, or inability to use, the Service.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied.
You are responsible for maintaining your own backups of important content; the Service is not a substitute for independent backup practices.

You may stop using the Service at any time. We may suspend or terminate your access if you violate these Terms or if we reasonably believe your account creates legal, security, or technical risk to the Service or its users.

For any questions about these Terms, your account, billing, or the Service, contact Client Services at clientservices@vaultedbyu.com.
For technical or secondary inquiries, you may also reach us at techsrus.info@gmail.com.