Refund & Cancellation Policy

Last updated: August 20, 2026

1. The Free 36-Hour Trial

Every new VaultedByU account begins with a single 36-hour free trial. No payment is required to start a trial, and you will not be charged when the trial ends.
When the 36-hour trial expires, access to the Service requires a paid plan. The trial is not renewable or extendable except through a manual, admin-approved exception.

Personal plans (such as Keeper, Guardian, and Legacy) are billed as recurring monthly subscriptions.
Billing recurs automatically each month until you cancel. You will continue to have access for the remainder of the billing period you have already paid for.

Business plans (Plus Access, Premium Access, and Extended Access) are billed as recurring monthly subscriptions.
Billing recurs automatically each month until you cancel. You will continue to have access for the remainder of the billing period you have already paid for.

You can cancel a recurring subscription at any time from the in-app subscription page. Cancellation stops future charges; it does not refund the current period.
Cancelling your account entirely (account deletion) also cancels any active recurring billing as part of the deletion process.
After cancellation, your access continues until the end of the current paid billing period, after which the subscription ends.

After your paid access ends, you may no longer use the features of your plan. Your stored vault data is handled in line with our Privacy Policy and the account-deletion process.
If you wish to return, you may re-subscribe, subject to a new paid plan (the one-time 36-hour trial is not reissued automatically).

VaultedByU does not publish a fixed refund window. Refund requests are reviewed individually and on a case-by-case basis.
If you believe a charge was made in error or you have circumstances you would like us to consider, contact Client Services and include your account email and the charge details. We will review your request and respond.
Approved refunds, when granted, are typically returned to the original payment method and may take several business days to appear, depending on your bank or card issuer.

If you notice a duplicate, erroneous, or unauthorized charge on your account, contact Client Services promptly with your account email and the charge details so we can investigate.
Where we confirm a duplicate or erroneous charge, we will work to correct it.

For cancellation, refund, or billing questions, contact Client Services at clientservices@vaultedbyu.com.
For technical or secondary inquiries, you may also reach us at techsrus.info@gmail.com.